Text or email.
A personal invitation after a visit, delivery or finished job.
Good work deserves to be heard.
Reviews &
reputation.
Make it easy for customers to tell their story.
We help you ask for honest reviews, listen to feedback and build confidence before the next customer gets in touch. Powered by Favoured, supported by MHG Studio.
Let’s build your reputation✳FavouredReputation · Reviews
REVIEW REQUEST
How was your experience?
★★★★★
Your feedback makes a difference.A simpler way to ask
More reviews.
Less chasing.
Ask while the experience is fresh. Send a request yourself, or let a supported automation do it after a completed job.
One easy link.
A branded review link for invoices, messages or follow-ups.
Scan a QR code.
Let customers open the same experience from a card or counter.
The whole experience
From finished job
to real feedback.
One connected journey for your customers, with a clear place for your team to see and respond to what comes back.
01 / THE INVITATION
Ask at the right moment.
After a job or visit, a supported automation can send an SMS or email. Your team can also send one manually or share a QR code.
✳ FavouredReview request
TRIGGERJob marked completeFrom your connected workflow
SMS TO CUSTOMER
Thanks for choosing us. How was your experience?
Open your review linkOr send by email, link or QR code.
02 / YOUR REVIEW LINK
A page that feels like your business.
Your customer opens a branded page and chooses a rating. A short form helps you understand the experience in their own words.
03 / THE RESPONSE
A useful next step for every answer.
Ratings help your team decide how to follow up. Every customer can still choose to leave a public Google review.
1–3 STARSPRIVATE FOLLOW-UP
★ ★ ★ ☆ ☆
Tell us what we can improve.
Your feedback goes to the team so we can understand the issue and get in touch.
Your feedback
Send private feedbackWhat could we have done better?
4–5 STARSSHARE THE DETAILS
★ ★ ★ ★ ★
What did you enjoy?
A short, custom survey can capture the details that matter to your business.
Your experience
Continue to Google review What stood out for you?
FOR EVERY CUSTOMER, WHATEVER THEIR RATING
Private feedback helps your team respond. A public Google review remains everyone’s choice.
Leave a Google review04 / YOUR INBOX
See it. Reply. Keep getting better.
Public reviews and private feedback arrive in one overview. Your team can see what needs attention, respond thoughtfully and learn from every experience.
✳ FavouredReputation / Reviews
Reviews overview
2 need a replyALAlex L.Google review
★★★★★Really helpful from start to finish.
Reply publiclyJTJordan T.Private feedback
★★★☆☆There is one thing we could improve.
Reply privatelyReputation, connected
A stronger reason
to choose you.
Real customer feedback can help people feel more confident on Google, your website and wherever they discover your business.
01 / GOOGLE
Be easier to trust.
Make it simple for customers to share their experience on the places that matter.
02 / YOUR WEBSITE
Show the real experience.
Bring useful customer feedback into the decisions people make on your site.
03 / YOUR TEAM
Keep learning.
Use honest feedback to see what is working and where to improve.
Favoured + MHG Studio
A tool you can actually use. A team to help.
Favoured makes requests and feedback manageable. MHG helps set it up, chooses a sensible approach for your business and supports the wider picture: your website, Google and AI search.
Talk about your reputation✳ FavouredYOUR AUTOMATION
01 / TRIGGER
Finish the job.A supported connection marks the work complete.
02 / REQUEST
Ask for honest feedback.Favoured sends the invitation automatically.
SMSEmailReview link
03 / RESPONSE
★
Listen and respond.See public reviews and private feedback together.
New reviewReply needed
We tailor the trigger and channels to the tools your business actually uses.
What is Favoured?
Favoured is the review and reputation platform we use to make asking for feedback easier. We help set it up around your business and show your team how to use it.
Can we ask by SMS, email or QR code?
Yes. Favoured supports review requests by SMS and email, as well as a review link or QR code you can share in person. We help choose the right approach for your customers.
Will every customer be able to leave a public review?
Yes. We encourage genuine feedback from all customers. Private feedback gives customers another way to tell you about their experience; it is not a way to hide or filter public reviews.
Can we reply to reviews?
Favoured helps you keep feedback in one place and see what needs attention. Where a review source supports replies, we can help your team respond thoughtfully.
Does this guarantee five-star reviews?
No. Reviews must come from real experiences, and customers choose what to say. We make the invitation simple and help you learn from the feedback you receive.
Can requests be automated?
Depending on your workflow, supported connections and triggers can help send requests at the right time. We will check what is available for your setup before recommending automation.
How long does setup take?
Straightforward setups typically take 1–5 business days. Review requests can then run continuously.
What does it cost?
We will scope the setup and ongoing support around your locations, request volume and workflow, then give you a clear proposal. As a guide: $50–$300 per plan.
Your next chapter starts here
Let’s make your
business stand out.
A better website. More visibility.
An easier way to work.